Getting Started Guide

Download Application

Download Drivers

Phone Programming

 

 

FLASHING 101

 

1. ENSURE THE DEVICE IS SUPPORTED

Visit the helpdesk and click on the Phone Library icon. Choose the carrier you are flashing to and find the phone on the list.

2. REVIEW THE PROGRAMMING PAGE FOR THE DEVICE

Click on the device's name in the Phone Library and you will see the phone's programming page. Review the Provisioning instructions including any notes for the handset.

3. ENSURE THE DEVICE IS ACTIVATED WITH THE NEW CARRIER

In order to successfully flash the phone with data capabilities, the phone's ESN should be on an active account with the new carrier it will be flashed to.

4. VERIFY THE MDN AND MIN

The new carrier will provide an MDN (Phone Number) and MIN (Mobile Identification Number) for the phone once an account has been created for it. VERIFY THESE NUMBERS as you will need to input them during the flash.

5. FOLLOW ALL PRE-PROVISIONING INSTRUCTIONS

Look for the Pre-Provisioning instructions listed on the Phone's programming page. Follow all instructions exactly as listed.

6. LOGIN, PLUG IN AND DETECT

Log into the Houdinisoft flashing application, plug the handset into the PC, and click Detect in Houdinisoft.

7. FLASH THE HANDSET

Houdinisoft will detect the handset if you have followed all pre-provisioning instructions correctly, and have all of the necessary drivers installed on your PC. After device detects, select the carrier you wish to flash it to, and click provision.

8. WATCH THE FLASHING MAGIC

Houdinisoft will have your flash completed in less than 2 minutes. Follow all of the  instructions on the Houdinisoft application during the flash process. Almost done!  Once you see the PASS sign, unplug the phone and ensure it powers off and back on. 

9. TESTING, TESTING, 1, 2, 3

Once the phone turns back on, place a test call. Once completed, the phone can now be given back to your happy customer.

10. THIS STEP IS FOR ANDROID PHONES

If the device is an Android model, you will need to install HoudiniMMS to allow the phone to send and receive MMS. Simply ensure the phone's data connection is working, open  the phone's web browser, go to mms.houdinisoft.com on the phone, and click Download. Install the application and you're good to go!

 
 
CAN'T DETECT THE PHONE?
  • Try plugging the phone into a different port on your PC
  • Try using a different cable
  • Ensure that the latest drivers are installed, or click on the Downloads link on the 
  • helpdesk to reinstall the driver
Try turning on or off the USB Debugging setting on the phone